Q.
A. |
1.Why
does my output file(s) does not have video?
Please check if you are using a NVidia
video card. If so, you might have enabled the full
screen video, which would prevent you from converting
the video image. So just close the option "full
screen video" In addition, you should download
a k-lite codec package from http://www.free-codecs.com/download/K_Lite_Codec_Pack.htm
to your system.
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Q.
A. |
2.When finished converting
AVI file(s), there is no sound or very low sound in
the output file(s):
Please just adjust the AC3Filter.
And you can visit http://www.videohelp.com
for some more details on how to do that.
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Q.
A. |
3.When converting
AVI to DVD/SVCD/VCD...it stops at 99%?
Please download a new patch named
"MMEncoder(1).DLL" from
Download
page and then save it to the WinAVI VideoConverter
folder to replace the original one.
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Q.
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4.When converting
a MP4 file to a WMV file and WinAVI crashes.
You should download a codec from http://www.mpegable.com
and then you will be able to do the conversion.
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5.The burned disc
can be played with computer, but it cannot be played
with DVD player.
The burned disc might not be compatible
with your DVD player. Please visit http://www.videohelp.com
to find some information on how to make the disc compatible
with your DVD player. For example, you can try to
use other software to make a disk compatible with
stand alone DVD players. (Burn a disk with WinAVI
Video Converter, which plays well on your computer,
and then copy it disk with DVD X Copy to get a useable
DVD for home use).
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Q.
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6.The "Help"
button on the program interface does not work properly:
Please rename the "winaviEN.chm"
to "winavi.chm" in the "WinAVI Video
converter\help" folder or you can download a
new patch named "Major.DLL"
from Download
page, and then unzip and save it to the WinAVI
Video Converter folder to replace the original one.
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A. |
7.Unable to convert
files that are larger than 4GB:
Please download this package: http://www.winavi.com/download/VideoConverter.zip
and save it to the WinAVI Video Converter folder to
replace the original one.
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Q.
A. |
8.Output video plays
upside-down:
Please make sure that Windows Media
Player can play the source file. If the source file
does not have any problems, please select the option
"Make picture upside-down" on the "Encoder"
tab of the "Advanced" function.
In addition.
And you should download a K-Lite codec package from
http://www.free-codecs.com/download/K_Lite_Codec_Pack.htm
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Q.
A. |
9.Audio and video
are out off sync...
Please make sure that Windows Media
Player can play the source file. If the source file
can be played by WMP, maybe there is something wrong
with the codecs on your PC. Please download a K-Lite
package from
http://www.free-codecs.com/download/K_Lite_Codec_Pack.htm
Also, if you convert AVI files, please update your
DIVX codec to the latest version 5.2 from http://www.divx.com
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Q.
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10.WinAVI creates
two DVD folders while the settings are for creating
one DVD disc:
If the movie is too long, the output
file will be too large to fit on a normal DVD-R/+R.
If so, just correct the problem by manually reselecting
a larger output size. (For example, you can change
the disc's capacity from 3850MB to 4300MB). Also,
you can try resetting it as follows:
Select the "Constant Video Quality" as the
output mode, and then change to either "Low"
or "Lower" as the output quality. Meanwhile,
select the option "Split output size", and
then set the split size at 1013MB. Then, the output
size will be much smaller, so that you may make it
fit on one DVD disc.
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Q.
A. |
11.Why Nero6.6.0.8
says that a VCD made by WinAVI Video Converter is
illegal, while Nero 6.3 works very well with a VCD
made by WinAVI.
It is because a VCD made by WinAVI
Video Converter is 1152kbps while the new version
of Nero 6.6 only works with a 1150KBps VCD. We fixed
this problem. Please just click the following link
http://www.winavi.com/download/MMEncoder.DLL,
to get a new MMEncoder.DLL file,
and then save it to the WinAVI Video Converter folder
to replace the original one of the program.
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12.Unable to burn
to DVD because of a VOB.NAV file in the "Video_TS"
folder.
The VOB.NAV file is created because
the DVD conversion is not complete and the .IFO file
can not be successfully created. So just do the conversion
again.
Also, please download a k-lite codec package from
http://www.free-odecs.com/download/K_Lite_Codec_Pack.htm
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Q.
A. |
13.Why I can't to
download the program properly.
1) Please check whether virus has
infected your computer.
2) Maybe your IE setting is not perfect, please click
"Internet option..." under "Tools",
and then select the "General" Page, just
click "Delete file...", that will be ok!
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Q.
A. |
14.Output file(s) does not have video...
Please check if you are using
a NVidia video card. If so, you might have enabled
the full screen video, which would prevent you from
converting the video image. So just close the option
"full screen video" In addition, you should
download a k-lite codec package from
http://www.free-codecs.com/download/K_Lite_Codec_Pack.htm
to your system.
|
Q.
A. |
15.Output video plays upside-down:
Please make sure that Windows Media
Player can play the source file. If the source file
does not have any problems, please select the option
" Flip the picture upside-down " on the"
Encoder " tab of the " Advanced " function.
In addition, you should download a K-Lite codec package
from
http://www.free-codecs.com/download/K_Lite_Codec_Pack.htm
|
Q.
A. |
16.WinAVI creates two DVD folders
while the settings are for creating one DVD disc:
If the movie is too long, the
output file will be too large to fit on a normal DVD-R/+R.
If so, just correct the problem by manually reselecting
a larger output size. (For example, you can change
the disc's capacity from 3850MB to 4300MB). Also,
you can try resetting it as follows:
Select the "Constant Video Quality" as the
output mode, and then change to either "Low"
or "Lower" as the output quality. Meanwhile,
select the option "Split output size", and
then set the split size at 1013MB. Then, the output
size will be much smaller, so that you may make it
fit on one DVD disc.
|
Q.
A.
|
17.The burned disc
can be played with computer, but it cannot be played
with DVD player.
The burned disc might not be compatible with your
DVD player. Please visit
http://www.videohelp.com
to find some information on how to make the disc compatible
with your DVD player. For example, you can try to
use other software to make a disk compatible with
stand alone DVD players. (Burn a disk with WinAVI,
which plays well on your computer, and then copy it
disk with DVD X Copy to get a useable DVD for home
use).
Besides, please also check whether the region (PAL/NTSC)
of your DVD disc is the same to your player's if not,
that may be the problem. So please change the region
on the advanced control panel, and then do the conversion
again.
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Q.
A.
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18.Source files can
be played correctly, but after conversin, it will
gets black border at both top and bottom/the picture
had been cut.
Please adjust both "Width"
and "Height" at 99% on the "Encode
" tab of the "Advanced " control panel.
That will be OK!
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Q.
A.
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19.Why every time
when I run on the program, I get a pop up message
telling me that I need Realmedia codec version 9/Quicktime
codec 6.5 or high?
It is because you may have not installed
RealMedia Alternative/Quicktime Alternative.o If so,
please just download and install these codecs, and
after that, this message will not pop up again. You
can get these codecs from followings:
RealMedia Alternative: http://www.winavi.com/download/realalt143.exe
Quicktime Alternative: http://www.winavi.com/download/quicktimealt147.exe
Btw, if you will not do any conversion concerning
rm/rmvb/mov formats, please just select the option
"Do not show this dialog next time" at the
bottom of this message box to ignore it.
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Why...?
