SUPPORT CENTERBest solutions for Video Converter, DVD Tool, iPod/iPhone/iPad Tools.

FAQ For general question

• Error message ...? (Total 13 item)
• 1.Error message: No usable video/audio stream... or Error message: Could not render the graph.
• 2.Error message about "active movie".
• 3.Similar to "access violation 1c40833c in neaudio.ax....".
• 4."Access violation at address Bff7 in module kernel32 dll/nt.dll..." or something similar
• 5.Get a message before converting (such as "Video pin cannot connect")and get a file named "graph.txt"
• 6.Error message: "OutDir Can Not Include"_"
• 7.Get a error message "Microsoft visual C++ runtime library..."
• 8.Get a message "unable to load skin" and then "Access violation at address... in module major.dll. Read of address..." or something similar: (Only for Version 6.3 )
• 9.Get a message"mpeg2dmx.ax Problem" (such as the error msg: Access violation at address … in module 'mpeg2dmx.ax'. Read of address…)
• 10.Error message:"Unable to source file"or"Error, Can not open file..."
• 11.Error message:"Error 86"
• 12.Error message:"can't decode the file..."or" failure in Encoding""failure in Encoding
• 13.Error message:"OutDir Can Not Include"_"

Q: 1. Error message:"No usable video/audio stream..."or error message:"Could not render the graph...."

A: 1): Please make sure that Windows Media Player can play the source file. If it can not, you should refer to http://www.videohelp.com to find more details on how to correct the problem. As long as the file can be played by the WMP, WinAVI can convert it.
2): Please install a k-lite codec package from http://www.free-codecs.com/download/K_Lite_Codec_Pack.htm (or Klcodec 227f pack or something similar) to your system.
3): Also, the application cannot load any file named with or path that includes any unusual characters. Please check if your file includes some non-english characters and simply rename the file or path. Then it should work.

Q: 2. Error message about "active movie":

A: There may be hardware DVD/video decoder on your computer. Please just shut it down (right-click the mouse on the desktop > Attribute > setting > Advanced and then you will enter into another control panel. Please find the hardware DVD/video decoder and close it). In addition, you should download the PowerDVD_Codec.zip from http://www.winavi.com/download/PowerDVD_Codec.zip, and then unzip these two codecs to the WinAVI VideoConverter Filter folder.

Q: 3. Error message similar to "access violation 1c40833c in neaudio.ax...."

A: Please just find the file (neaudio.ax) and delete it. Also, install a k-lite codec package from http://www.free-codecs.com/download/K_Lite_Codec_Pack.htm to your system

Q: 4. Error message "Access violation at address Bff7 in module kernel32 dll/nt.dll..." or something similar:

A: 1): Please make sure that Windows Media Player can play the source file
2): Please check if your computer has been infected a by virus.
3): Please make sure that there is enough disk space for the conversion.
4): Please make sure you are using the latest version of the program.
In addition, you should download a k-lite codec package from http://www.free-codecs.com/download/K_Lite_Codec_Pack.htm.

Q: 5. Get a message before converting (such as "Video pin cannot connect") and get a file named "graph.txt".

A: Please download the PowerDVD_Codec.zip from http://www.winavi.com/download/PowerDVD_Codec.zip and then unzip and save these two codecs to the WinAVI Video Converter Filter.

Q: 6. Error message: "OutDir Can Not Include"_"

A: Please just reselect the output directory. Be sure there is no "_" included in the directory.

Q: 7. Error message: "Microsoft visual C++ runtime library..."

A: Please download a new msvcrt.dll from http://www.dll-files.com/dllindex/dll-files.shtml?msvcrt and then save it to the system32 to replace the old one.

Q: 8. Error message "unable to load skin" and then "Access violation at address... in module major.dll. Read of address..." or something similar:

A: First, try to uninstall and then reinstall the program to solve the problem. If this does not fix the problem, maybe your PC works as a user not as an administrator. If so, please download a new patch named "Major.DLL" from http://www.winavi.com/download/Major.zip, and then unzip and save it to the winavi folder to replace the original one.

Q: 9. Get a message"mpeg2dmx.ax Problem" (such as the error msg: Access violation at address … in module 'mpeg2dmx.ax'. Read of address…)

A: It sounds Like your "mpeg2dmx.ax" file has somehow been Corrupted, It could have happened when the power went out.... Please download the BoliGego codec Manager from http://boligego.cjb.cc/index.php?data=download, after you download it, Not really to install, just do the first step then exit. It will extract all the files in a foler include the mpeg2dmx.ax.

Q: 10. Error message:"Unable to source file"or"Error, Can not open file..."

A: 1.Please make sure that your source file can be perfectly played in WMP.
2.Also, the application cannot load any file named with the or path that includes any unusual characters. Please check if your file includes some non-english characters and simply rename the file or path. Then it should work.

Q: 11.Error message:"Error 86"

A: Sorry! But it is the bug created by the developor of the translate and edit tool. Anyway, we will try to fix this bug with later version of the program.

Q: 12.Error message:"can't decode the file..."or" failure in Encoding""failure in Encoding.

A: It may be due to your source file in some degrees. So please make sure that your source file can be perfectly played in WMP.
Besides, please also check whether your PC has proper codec for the files, if not, please install some relative codec, and then do the conversion again to have a try.
If you are still not sure what was wrong, please just send us detail info of the file(s), so that we can look into it for you. Here is the way to get the info:
Firstly, please click the "View the Clip Info" option under" Menu", then choose the file tha you want to convert, now it will pop-up a "View File Information"page, afte that, please highlighting the"Save the report" to create a log file and save it, and then send this file to us.

Q: 13.Error message:"OutDir Can Not Include"_"

A: Please just reselect the output directory. Be sure there is no "_" included in the directory.