Like us on Facebook  
Home Refund Policy

Software Refund Policy

Refund Policy Statement

Your satisfaction is every bit to us.In the past our refund policy (WinAVI Software 30-day Money Back Guarantee.)was misused and exploited by customers who created false reasons for refund but continued to use our software. Because of this our company now has a much stricter refund policy for that.

Accepted Circumstances:
  • 1.Wrong registration information is sent to customer due to some reason which causes customer can't perform important and instant conversion, contact support for a refund here.
  • 2.If a defect is found and our technical support staff cannot provide a fix or work-around within 15 days, a refund can be offered by our technical support team who will then ask you to email in .pdf 
  • 1. A copy of your invoice - sent to you by email when you purchased.
  • 2. A description of the problem you found in the software,we'd like to improve our software and technical support , hope you can understand that.
  • 3. A signed statement that you have uninstalled the software and removed it from your computer.
Unaccepted Circumstances:  We generally do not refund or exchange in these circumstances
  • 1.Just because you made a mistake when ordering.
  • 2.Just besause you do not like to use WinAVI Software anymore .
  • 3.Just because you changed your mind after ordering.
  • 4.Just because you purchased on the recommendation of someone not associated with WinAVI Software .
  • 5.Product can't meet some of customer's need due to the wrong or blurry product description on other website .
  • 6.Failed registration caused by your misoperation.
  • 7.Out of our product problem itself.
Why are we doing 30-day money back guarantee?

Because we want to give you the confidence in buying our software. Because it's important to us that we continue to provide the same support and service we always have. Because we believe the benefit outweighs the risk.We do ask that you take the time to look at the product features,and ask questions before you make your purchase. If we haven't given you what you need to make a buying decision, please, tell us what would help.

Finally, if one of our products doesn't seem right for you, we don't want to try and convince you otherwise. We'd love to hear why it isn't right for you, of course, because that's how we make improvements, but we don't want you to buy something you don't need. The ideal outcome for us is when you get amazing value from the applications we create.